we are committed to providing our customers with high-quality products and excellent service. We understand that sometimes purchases may not meet your expectations or circumstances may change, and we want to ensure your experience remains positive and transparent. This detailed policy outlines the procedures, conditions, and guidelines for returning various products including tractors, motorhome vans, jet skis, lawnmowers, scooters, and other related items. Please read carefully to understand your rights and responsibilities.
1. Introduction
Our return policy is designed to be fair, clear, and customer-centric. Whether you’ve purchased a new trator, motorhome van, jet ski, lawnmower, or scooter, we aim to make the return process straightforward. Please note that specific return conditions may vary depending on the product category, warranty terms, and whether the item is new or used.
2. General Return Policy Conditions
Return Period:
Most products can be returned within 30 days from the date of delivery or purchase. For certain items, such as motorhome vans and jet skis, the return period may vary to ensure safety and compliance.
Product Condition:
To qualify for a return, items must be in original condition, unused, and with all original packaging, manuals, accessories, and tags intact.
Proof of Purchase:
A valid receipt or proof of purchase is required to process any return or exchange.
Return Authorization:
All returns must be authorized beforehand by contacting our customer service team. Unauthorized returns may be refused or subject to additional fees.
Refunds:
Refunds will be processed using the original payment method, minus any applicable shipping or restocking fees. Refunds are typically issued within 30 business days after the returned item is received and inspected.
3. Product-Specific Return Guidelines
a. Tractors
New Tractors:
Can be returned if unused, in original condition, and within the 30-day window. We recommend inspecting the tractor upon delivery for any damages.
Used Tractors:
Generally not eligible for return unless defective or not as described. Please contact us immediately if issues arise.
Return Process:
Contact customer service to arrange pickup or drop-off. Due to size, a return shipping fee may apply.
Warranty:
Most new tractors come with manufacturer warranties covering parts and repairs. Returns due to warranty issues will follow warranty claim procedures.
b. Motorhome Vans
New Motorhome Vans:
Due to their size and complexity, returns are only accepted if the vehicle is defect-free and within 7 days of delivery.
Used Motorhome Vans:
Usually sold as-is; returns are generally not accommodated unless there is a significant defect.
Inspection:
A thorough pre-delivery inspection is performed. If issues are found, they must be reported within 48 hours.
Return Conditions:
Returns are subject to vehicle inspection, and additional charges for mileage or usage may apply.
Refunds and Exchanges
Refunds:
Once your return is approved and processed, refunds will be issued to your original payment method. Please allow 7-10 business days for processing.
Exchanges:
If you wish to exchange a product for a different model or item, please notify us during the return process. Exchanges are subject to stock availability.
Customer Support
Our dedicated customer service team is available to assist you with any questions or concerns related to returns. Contact us via:
Email: sales@oceanindustrys.com
Whatsapp : +4915510509458 / +48724885902
Please note that there are ABSOLUTELY NO RETURNS after 30 days for any reason —- NO EXCEPTIONS